Refund policy

Refund and Satisfaction Guarantee Policy

Every order is covered by our 30-Day Satisfaction Guarantee. If you’re not completely happy for any reason, contact us within 30 days of delivery for a full refund. U.S. returns ship free with a prepaid label; international customers cover return shipping costs.”

 

How to Start a Return or Replacement

Email us at beautyballoon2023@gmail.com with your order number and reason for return. Once your request is approved, we’ll email you a prepaid return shipping label and instructions.

• U.S. customers: return shipping is free.
• International customers: you’ll be responsible for return shipping costs.

 

Return Eligibility

You can try the product risk-free. We don’t require original packaging, and items don’t need to be unused to qualify for a refund or replacement — we only ask that all included tools are returned.

 

Refunds

Once we receive your return, we’ll issue a full refund to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

 

Non-Refundable Items

Private sessions with Dr. Katie are considered services and are non-refundable.

 

Damaged or Incorrect Orders

If any item arrives damaged or incorrect, please contact us right away at beautyballoon2023@gmail.com so we can resolve the issue promptly.